J9.com Casino - プレイヤーのアカウントは勝利後にブロックされます。

I lost $650 in this casino for a month, but when I made the last deposit of $200 and won $580, they blocked my account and did not even want to pay the deposit!

Hello ilya998,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with J9.com Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• Did you receive any kind of explanation from the casino regarding the blocked account?

Looking forward to your answer.

Regards,

Nick

I verified my account immediately upon registration, I played only with my real money (I did not make a single withdrawal, made deposits in the amount of $ 630), the casino says that I use abnormal bets

Dear ilya998,

Could you kindly confirm whether you were engaging in casino games or sports betting? Additionally, could you specify the types of games you were playing? If possible, we would appreciate it if you could forward any communication between you and the casino to nikolas.b@casino.guru.

Thank you for your assistance.

I've been betting on sports and a bit of a casino

Dear Ilya998,

Could you kindly forward the communication between yourself and the casino regarding this matter to nikolas.b@casino.guru? This would assist us in understanding the reasons for your account being blocked.

Thank you for your cooperation.

Best regards,

Nick