Jackpot Island Casino - 選手の退場が遅れました。

The casino has not paid me yet. I've uploaded all my documents and was told to wait for 2 days. Those 2 days have already passed, and they're not responding to my chat or emails. I'm tired of repeating the same thing. When I made the deposit, it did not reflect. They asked for a photo receipt and told me to wait 48 hours in order to withdraw. I made the withdrawal on July 29th and it's now August 4th, and they still haven't sent my money. They're not responding and I need help.

el casino no me ha pagado ya subi todos mi documentos y me dijeron que me esperara 2 dias ya pasaron los 2 dias y no me responden chat ni correo ya me canse de decirles lo mismo fue cuando deposite lo mismo no se reflejo me pidieron comprobante foto de tiket y ke me esperara 48 horas osea h para retirar lo mismo realize el retiro el dia 29 de Julio y estamos a 4 de agosto y aun no me mandan mi dinero no me responden y queria ayuda

Dear brianabenavides26,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear brianabenavides26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.