Jet Casino - プレイヤーの 400 ユーロの引き出しが遅れています。

Hello,

I submitted a request for 400 euros, and it was confirmed, but I never received the money. About 6 hours later, I requested another withdrawal of 102 euros. This one was confirmed immediately, and the money was in my account right away. This seems a bit odd to me.

Here are screenshots from the live chat. They claim it's the payment provider's fault, but the money from the later withdrawal was transferred immediately too.

Guten Tag,

Ich habe einen Antrag von 400 Euro gestellt und dieser wurde bestätigt jedoch wurde mir kein Geld überwiesen. Ca. 6 Stunden danach, habe ich einen weiteren auszahlungsantrag gestellt von 102 Euro. Dieser wurde sofort bestätigt und das Geld kam direkt auf meinem Konto an. Mir kommt es ein wenig komisch vor.

hier sind Screenshots von Livechat. Dieser behauptet dass es an dem Zahlungsdienstleister liegt, jedoch wurde das Geld, was zum späteren Zeitpunkt ausgezahlt wurde, ja auch direkt überwiesen.

Dear Mickstar,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when exactly you submitted your withdrawal request of 400€?

Has your withdrawal request been processed by the casino or is it still shown as pending?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yesterday evening I submitted the application and all without a bonus. Everything is shown as processed and transferred

Gestern Abend habe ich den Antrag gestellt und das ganze ohne Bonus. Er wird alles bearbeitet angezeigt also überwiesen

Money arrived, thank you!

Geld kam an danke !

Dear Mickstar,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru