Jet Casino - プレーヤーの入金は、カジノ アカウントに入金されていません。

I've been waiting for my deposit for over a week. Jet Casino blames it on the payment processor and says they have to take care of it

Ich warte seit über einer Woche auf meine Einzahlung .Jet Casino schiebt es auf den zahlungsanbieter und sagt das die sich darum kümmern müssen

Dear Callii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino and which payment method you opted for? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello, the problem could be solved, my bank disclosed the payment transactions and they were able to use this to find the money

Guten tag das Probleme konnte gelöst werden meine Bank hat den Zahlungsverkehr offengelegt und anhand dessen konnten die das Geld finden

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Callii, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru