Joka Room Casino - プレイヤーのアカウントがブロックされているようです。

i have just been temporarily band just after depositing money why is that? i can not go on to the web site what so ever??

Dear Krystal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you’re receiving any error message when trying to access your account? Please forward it to me. If the problem is persisting, we will contact the casino and ask for their cooperation. Thank you in advance for your reply.

Best regards,

Petronela

Dear Krystal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello sorry problem was solved 

Thank you very much Krystal for your cnfirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.