Joo Casino - プレイヤーの入金が遅れています。

On November 1st at 9:34 AM, I made a deposit using Paysafe. It has not been credited to my account yet.

Initially, I was reassured in the chat that there was a technical problem and it would be resolved soon. Now, not even the chat responds to me. I also haven't received a reply via email.

habe am 1.11. um 9.34 uhr eine einzahlung über paysafe vorgenommen. bis heute nicht gutgeschrieben.

anfangs wurde ich im chat vertröstet das es ein technisches problem gab und es bald behoben wird. jetzt antwortet mir nicht einmal der chat. email bekomme ich auch keine antwort.

Dear franztheuerw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards, 

Dominika

ok thanks. but my deposit was already marked as accepted on the transaction page. so it's not paysafecard's fault

ok danke. aber meine einzahlung wurde auf der transaktionsseite schon als aktzeptiert gekennzeichnet. also liegt es nicht an paysafecard