Joo Casino - プレイヤーの入金が遅れています。

On November 1st at 9:34 AM, I made a deposit using Paysafe.

Initially, I was reassured in the chat that there was a technical problem and it would be resolved soon. Now, not even the chat responds to me. I also haven't received a reply via email.

habe am 1.11. um 9.34 uhr eine einzahlung über paysafe vorgenommen.

anfangs wurde ich im chat vertröstet das es ein technisches problem gab und es bald behoben wird. jetzt antwortet mir nicht einmal der chat. email bekomme ich auch keine antwort.

Dear franztheuerw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards, 

Dominika

ok thanks. but my deposit was already marked as accepted on the transaction page. so it's not paysafecard's fault

ok danke. aber meine einzahlung wurde auf der transaktionsseite schon als aktzeptiert gekennzeichnet. also liegt es nicht an paysafecard

Dear franztheuerw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received the money after 2 weeks.

habe das geld nach 2 wochen gutgeschrieben bekommen.

Dear franztheuerw,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Dominika

Casino.Guru