Joo Casino - プレイヤーの撤退は遅れています。

Hi,iv made withdraw to my skrill account on 14.07.2022,and still waiting,can you help

Dear obradovic04,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Thank you for response.i never had problems with withdraw to skrill on eny site,it always took one day or les for money to arrive,why now delays?and on their site it says bank 1 to 3 days,skrill instant.

Hi i just got email,saying that my withdraws are canceled,i emidatly contact them,waiting for answers!!

Got the answer,the paymet got stucked betwen bank and them,so they said to try makaing again the withdraw.made it again to skrill and now we wait.

Didnt go through,got canceled!

i had today again and few times live chat and they wrote.your issue was transferred to the relevant department,contact us later to recive some updates!

Thank you for your reply, obradovic04. Do I understand correctly that you currently don't have any pending withdrawals? Have you made any successful withdrawals before? Could you please advise if you have passed the verification?

Moreover, would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

i had 8 withdraws canceled,verification passed,evrthing is ok.now i didnt make any withdraw,as day said to wait for relevant department to contact me.i never had problem with this casino,maybe its now bicuse is big amount,i dont know.and suport from agents is terible,always the same,did you do that,did you do that,what the hell is hapening.😈

and yes i did have successful withdraws before,thats why i dont undestand why are now the problems!!!!

Hello again,didnt get any suport from relevant department,i contact the agent,the same bull shit as always bla bla,please wait ......so i will try today bank transfer,and see what will hapen.kind regards stay tuned👿

Withdraw still pending!

I would like to emphasize we always give the casino two full weeks to process each payment. Since you requested a new withdrawal only 2 days ago, I am afraid that we will have to wait for a few more days.

I will keep this complaint opened and if there’s no development by the end of this time frame, or your withdrawal is canceled again, please let us know and we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience and understanding.

withdraw problems are from 14.07.2022,you can intervine now.but ok i will wait bicuse now is bank transfer

hello, today I contacted them again about the situation, and they told me to use Latin words, they didn't even inform me via email that something was wrong or something else, and I wrote everything again and submitted it, I tell you that they are delaying the withdrawal!! the same problem was with skrill!!slowly I will contact the lawyer and the authorities!!!

Could you please forward this conversation to my email address (kristina.s@casino.guru)? Thank you very much.

Ok.

today I checked the status of my withdrawal, and the answer was as follows!

Unfortunately your request is still with specialist. How long will this take I don't know... Please be patient

sorry for the long term waiting,damir our financial department with our higher authorities are now working on the issue of your withdrawal.we are realy sorry for this inconvenience.

that was today!!!

Thank you for keeping us updated. As I mentioned previously, it can take up to two weeks to process each payment. If you do not receive your winnings by the end of this time frame, or if your withdrawal gets canceled, please, let us know and we will intervene. Thank you in advance for your patience.

We are happy to inform that your cashout request has been approved. You will see funds to appear in your account shortly.

from.joo casino.and now we wait

I'll let you know when the money arrives

the money arrived in the account🙏,you can close the case.thank you and kind regards🍺

Awesome news, obradovic04! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.