Juice Bet Casino - プレイヤーの賞金は没収されました。

I signed up in August. Didn't even mean to take a bonus. Only deposited around $150/$190 so they gave me a bonus of $96. I raked up the account a few grand. Tried to make a withdrawal of $473k. They paid that sand took 797$ out of my account as a void credit from my bonus. Few weeks later I made a 1k withdrawal. They paid me 500 and put other 500 in my account. I made 2 more withdrawals of 500 which were paid. Last week I made a withdrawal of 800. They paid today 451$ and took the rest out of my account so it's at 0. I would of had 6766.74$ but they voided it as a credit correction on client and they won't reimburse my money. My bonus was rolled over months ago..if I had know they wouldn't pay me more than 1924$ then why didn't they notify me or flag my account when it went over this but my account is at 6.7k and they took everything. This is completely wrong and should not be tolerated

Dear shaneleonard101,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I checked the T&Cs and I found this:

The Deposit Bonus itself cannot be cashed out, so its initial amount given by the coupon will be deducted during the payout process.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please confirm that you have passed the KYC verification?

Did you accumulate all your winnings with or without an active bonus?

Could you please specify the bonuses you used?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello

Yes I passed the verification once I requested my first withdrawal

My rollover was around 1150$ which I rolled over back in September, since then I've been playing with my own money. My account never went to zero and I never made anymore deposits.

I think it was the Juicebet welcome bonus that I used

I've attached screenshots. Let me know of you need anything else

Thanks

Shane

Hello

Any update on my case?

Thanks

Thank you very much, shaneleonard101, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello shaneleonard101,

I am so sorry to hear your winnings were confiscated. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Juice Bet Casino representative to join this conversation and participate in resolving this complaint.

Dear Juice Bet Casino,

Could you comment on this?

Thank you in advance for providing the information.