Jupi Casino - 不正行為の申し立てにより、プレイヤーの引き出しが没収されました。

I successfully completed the KYC verification. Suddenly, I received an email saying that I have cheated and will not get my money. I'm attaching images of the messages. How can these casinos operate this way?

Tein kyc tunnistautumisen hyväksytysti. Yhtäkkiä minulle tuli sähköposti, että olen huijannut enkä saa rahojani. Laitan kuvat viesteistä. Miten nämä kasinot voi toimia näin?

Dear HSLhsl,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website?

Did you play with or without a bonus?

Were all the identity documents you sent to the casino successfully verified by the relevant department?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika