Justbit Casino - プレイヤーの撤退が遅れています。

After waiting 48 hours for a withdrawal, the casino informed me that they do not have sufficient funds to pay and have not even returned the money to my account.

I have deposited a lot with this casino, and for my first payment with everything in order, they are not paying me.

Il casino dopo 48 h di attesa per un prelievo mi ha dichiarato di non avere fondi sufficienti per pagare e non ha neanche rimesso i soldi sul mio account.

Ho depositato tantissimo in questo casino e al primo pagamento con Tutto in regola non mi stanno pagando

Dear elisateo921,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• Could you please share the communication between you and casino support for us to review? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Hi Tomas I sent everything by email, the withdrawal was made on Friday and had to be paid within 48 hours, today the wording was "aggregator status cancelled" and as you can see from the chat sent by email they said that it is an internal problem of theirs since I have everything in order.

Ciao Tomas ho inviato tutto via mail, il prelievo é stato effettuato venerdì e entro 48 ore doveva essere pagato, oggi la dicitura era "stato dell aggregatore cancellato" e come vedi dalla chat inviata via mail hanno detto che si tratta di un loro problema interno dato che ho tutto in regola.

Please kindly ask them to respond as they reply with generic sentences and I can't even understand what technical problem it is.

Vi prego cortesemente di sollecitarli dato che rispondono con frasi generiche e che non riesco nemmeno a capire di che problema tecnico si tratta

I fully understand your frustration, elisateo921. However, I will set the timer for an additional 5 days to allow the casino two full weeks to process the payment. If there’s no development by Saturday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Dear elisateo921,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.