Justbit Casino - プレーヤーがデポジットの返金を要求しています。

They dont have a dutch license, i want my money back! i kept asking them to close my account permanently and they closed it for a day now

Hello Cheddar,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Justbit Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register in the casino and how much is your current casino balance? Did you request for a self exclusion or account closure? Did you use VPN to access the casino website? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I registered like a week ago 0 balance now and they blocked the account. yes i did but first they dident listen and i did not use a vpn i spoke to them yesterday about they not having a license

Hello Cheddar,

As long as you had no casino balance, they had the right to close your account without any reason given.

It would be a different case if you would have remaining balance but you lost the money as you would lose it in any other online casino.

Also please be sure to always read the terms and conditions as Netherlands is on restricted country list and as long as the casino does not require your location during the registration, you breach the casino terms by joining there.

Is there anything else we can assist you with? If not, the complaint will be closed.

They did ask me for my adress and they still let me create a account they have refunded my deposits back to me

Hello Cheddar,

Do I understand it correctly that your issue has been resolved?

I guess so

Thank you Cheddar for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick