Karamba Casino - プレーヤーが自分のカジノ アカウントを使用できない。

Every time I try to log in I get this message: I've accessed the device claiming the game was not finished yes, but the game was closed yes. I have cleared the history, cache, etc.

The Legacy of Dead game has not been completed.

To continue playing this game, you must complete it on the device from which you were originally disconnected. This can be done by logging back into your Cellular device. You can also play any other game.

I still don't have access to the games, I receive bonuses and offers, but I can't. I still can't access the games. At least the deposited values are still there. The attendants of the "CHAT" online my friend, only have ready answers and do not know what they speak. There was one who asked me to try another computer or mobile, but the karamba itself says that I have to reactivate the game in the same place where there was the supposed interruption of the game. THERE WAS NO INTERRUPTION. Mike I'm already more than 7 days without a solution. It is an absurd this!!!!!!!!!!!!!!!!!!!!!!!

Hello wilgs52,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Karamba Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did try to login from all of your previous devices into the casino? Can't the casino simply check the log details to specify which device did you use while playing the mentioned game? What other solutions did the casino offer?

Looking forward to your answer.

Regards,

Nick

Dear Nick

Good Morning from Brazil, first of all I want to thank you for your prompt reply to my complaint.

Yes, Nick, I tried in all my previously used devices and the same message always appears:

" The Legacy of Dead game has not been completed. To continue playing this game, you must complete it on the device from which you were originally disconnected. This can be done by logging back into your Cellular device. You can also play any other game. This had been occurring days before, but used to return to normal. On 11/15/22, it did not come back.

The casino in the online chat just says they are experiencing a technical issue and are checking, I understand Nick, but taking 8 days without a solution, I think is too long.

I suggested returning the deposit, but no answer. I've had bad experience with Betboo, but they solved it in hours.

Thanks and Best Regards

Dear Nick, I am not an expert on the subject, but it scares me that a technology company like Karamba Casino cannot solve a technical problem like this. See, the casino is still working, only my account is not. I don't see the scale of the problem that can't be solved in 48 hours. Tori, I have been without a solution for over 10 days, don't you find this strange? 

1 - If they can't solve it technically, wouldn't it be practical to close my account, open another one and transfer my balance to this account.

2 - Return my deposit and let's go

Sorry, I don't see that a problem like this, that should be common at Karamba, demand so much time for solution. 

Please help,

Wilson

Hello wilgs52 and thank you for clarifying the situation. We will try our best to find out what might be the solution for your issue. I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello wilgs52,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Karamba Casino to join the conversation and participate in the resolution of this complaint.

Dear Karamba Casino,

Can you please provide an update on the status of the player's account and the technical problems that are affecting it?

Kind regards,

Adam

Hello wilgs52,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask Karamba Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Kind regards,

Adam

Hello wilgs52,

I have since made contact with the casino via Skype and they are now looking into the situation. I have extended the timer to allow them time to provide a response and I will update you here as soon as I have more information.

Kind regards,

Adam

Dear Adam,

Thank you very much for your help. Finally they solved the problem. Thank you agaian.

Best Regards,

Wilson

Hello wilgs52,

Thank you for the update. I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Adam