King Billy Casino (Curacao) - プレーヤーのアカウントがブロックされました。

I have been playing at this casino for more than 6 months.

I played on Fri & Sat 17th & 18th Dec 2021 and won 1500 Euros which I left in my account.

I was then forced to not return to play (on Sunday 19th Dec) because there was an electrical problem in my apartment building, when it eventually rebooted it killed my laptop power cable and I was not able to find a new cable until Wednesday the 22nd December. When I went online I was not allowed access to the King Billy site. With no access to the site I had no way of knowing why I now not allowed access to their website and could therefore not make a complaint.

Hello guesso,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with King Billy Casino. Please allow me to ask you a few more question before we would move forward.

Have your account been verified before? Did you ever make any withdrawal from there? Did you use any bonus before you got blocked? Have you tried to contact the casino in any way? If yes, what did they respond?

Please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Hi

my problem has now been solved, I´d like to withdraw my complaint.

Thanks

Thank you guesso for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again.

Regards,

Nick

Casino.guru