King Billy Casino (Curacao) - 再検証の問題により、プレイヤーの賞金の引き出しが遅れています。

I was already fully verified with this casino but since I won a few hundred dollars they want me to reverify and now they won't accept my proof of payment which has never changed

Everytime I get a response via email it's a different person and they won't listen to what I am saying. They keep saying they want a bank statement showing the deposit to king billy casino but I use interac which uses gigadat to deposit. So all of the payments on my statement say to gigadat not to a specific casino. I provided a bank statement proving the account is mine and a screenshot of my transactions showing the deposit and a screenshot of the email confirming the payment which has a confirmation # that the casino gets as well. I asked for the confirmation # so I could provide proof of the payment but they keep refusing everything and barely ever respond. I'm getting so frustrated

Dear bradpriest22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly you made successful deposits and withdrawals using this method in the past?
• Is the intermediary payment processor able to provide you with a statement-like proof of transactions made on your behalf?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Thanks for your response but I got an email this morning and they passed my verification 🙏🏻

Thanks for the update,

Has your withdrawal been processed? May we consider the issue resolved?

Yes

Dear bradpriest22,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru