Kingmaker Casino - 賞金の出金が遅延しています。

Despite repeated contact with customer service, they only promised that the money would be paid out soon. I have three active withdrawals, none of which have been processed yet. The first withdrawal was requested on May 1, 2025. According to the terms and conditions, it was supposedly processed within three business days. Verification was not possible; I was told that I don't need it.

Trotz mehrmaligen kontaktieren des Kundendienstes nur Versprechungen das das Geld bestimmt bald Ausgezahlt wird. Ich habe 3 aktive Auszahlungen wobei noch keine bearbeitet wurde. Erste Auszahlung wurde am 1.5.2025 beantragt. Angeblich Bearbeitung innerhalb 3 Werktagen lt. AGB. Eine Verifizierung nicht möglich, bekomme Info das ich dies nicht benötige.

Dear lichy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.