Kings of Sport Casino - プレイヤーの入金が不足しています。

I made a deposit, but the money never appeared in my account. I have verified that my transfer was processed correctly.

I have attached screenshots of the transfers.

I also spoke with support, but they keep telling me the same thing—that it's a problem with my bank. However, my bank has confirmed that my transfer was sent to the specified account number.

Eh depositado y nunca aparecio el dinero en mi cuenta, eh verificado y mi transferencia se realizo correctamente

Tengo capturas de las transferencias las cuales adjunto.

Tambien hablé con soporte pero me dice. Siempre lo mismo, que es problema de mi banco el cual me confirmo que mi t transferencia se envio a el número de cuenta indicado

Dear wsdeknmclokotes13, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear wsdeknmclokotes13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.