Kings of Sport Casino - プレイヤーの撤退が遅れています。

Hello, I came across this casino after a friend recommended it to me, mentioning he had no trouble with withdrawals. They initially appeared to be licensed, but it seems like their license might have expired. After the system stopped accepting any of my bets despite a winning streak, I decided to withdraw. They requested a three-level verification process, which I successfully completed, but my withdrawal has been stuck under "Reviewing" since 04/12. When I contact them via chat about the withdrawal, I am ignored, and there's no response via email either. I would appreciate it if you could help if possible. Thank you!

Здравейте, попаднах на това казино след като приятел ми го препоръча,който нямаше проблем с тегленето при тях. Изгеждаха и на пръв поглед че са лицензирани, но като че ли лиценза е изтекъл. След като системата спря да ми приема каквито и да са залози и печеливша серия преди това реших да изтегля. Изискаха 3 степенна верификация, която преминах успешно, но тегленето си седи на Reviewing от 04/12 и при контакт на чат бивам игнориран, при питане за тегленето а по емайл изобщо няма отговор. Ще се радвам да ми помогното ако е възможно. Благодаря!

Dear m3cu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

If there will be any adverse developments regarding your withdrawal or account, please let us know sooner and we'll try to assist you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Thanks for the reply. I don't believe anything will change on the part of the casino, but I will write soon after 14 days have passed since the withdrawal I requested. See you soon

Благодаря за отговора. Не вярвам нещо да се промени от страна на казиното, но ще пиша скоро след като са измианали 14 дни от заявеното от мен теглене. До скоро

Dear m3cu,

Was your withdrawal processed?

Please let me know about any developments.