Legiano Casino - プレイヤーの撤退が遅れています。

Hello, I have been waiting since February 15th, 2025 for my withdrawal to be processed. I have not played with a bonus and I am also verified. In the live chat and from support via email, I am always told not to worry, that the withdrawal will be processed in any case.

Hallo, ich warte seit 15.02.25 das mein Auszahlung bearbeitet wird. Ich habe mit keinem Bonus gespielt und bin auch verifiziert. Im Live Chat und vom Support über Email wird man immer nur gesagt das ich mir keine Sorgen machens soll das die Auszahlung auf alle Fälle getätigt wird.

Dear macheeier,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

yes, I have had several payouts.

The current status of the payment is still processing, as it was at the beginning. Nothing is happening. VG

Hallo,

ja ich hatte schon mehrere Auszahlungen.

der aktuelle Status der Auszahlung ist immer noch wie am Anfang auf Verarbeitung. Da passiert gar nichts. VG

Hello, I received the payment today. However, I think a month is a very long time for a payout. Unfortunately, I don't understand how you can rate the casino with a 9. Best regards

Hallo, ich habe die Zahlung heute erhalten. Einen Monat für eine Auszahlung finde ich dann aber doch sehr lange. Wie das Casino von Ihnen mit einer 9 bewertet werden kann, kann ich leider nicht verstehen. VG

Dear macheeier,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru