Librabet Casino - プレイヤーの引き出しが遅れています。

Good morning, the casino has not approved my withdrawal of a total of 99 euros. One for 50€ and another for 49€ from July 21, 2024.

When I contacted the casino, they did not give me a clear answer regarding the delay, only stating that it has indeed been delayed more than usual. This happened 5 days ago. I'm still waiting for the withdrawals! I suspect they might steal them as I read on Casino Guru about other cases of players losing their money.

Please, I would like to press the situation to resolve my issue.

Καλημέρα σας, το καζίνο δεν έχει εγκρίνει την ανάληψη μου για 99 ευρώ σύνολο. μια 50€ και μια ακόμη ανάληψη των 49€ από τις 21 ιουλιου 2024.

Σε επικοινωνία με το καζίνο δεν μου έδωσαν σαφή απάντηση για την αργοπορία παρά μόνο ότι όντων έχει καθυστερήσει παραπάνω από το κανονικό. αυτό έγινε πριν 5 ημέρες. Ακόμη περιμένω τις αναλήψεις! Πιθανολογώ ότι θα τις κλέψουν μας και διαβάζω στο cazino guru και άλλες περιπτώσεις απωλειών των χρημάτων των παικτών.

Παρακαλώ θα ήθελα να πιέσουμε την κατάσταση ώστε να επιλυθεί το πρόβλημα μου.

Dear arkiou,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what the current status of your withdrawal requests is? Are they shown as "pending" or have they been canceled by the casino?

Have you made any successful withdrawals before?

Have you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

My withdrawals are pending verification by Librabet, I have not been asked for identification and I have also never withdrawn before. The winnings are from sports betting and I have not received any bonus.

Οι αναλήψεις μου ειναι σε αναμονή ελέγχου από την Librabet, δεν μου εχει ζητηθεί ταυτοποίηση και επίσης δεν έχω ξανακάνει ανάληψη. Τα κέρδη είναι απο αθλητικό στοίχημα και δεν εχω λάβει κανένα μπόνους.

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on issues related to sports betting. I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika