Librabet Casino - プレイヤーの撤退が遅れています。

I have been withdrawing from the site for 19 days. No payment has been made to me yet. I have more than $4,000 on the site. I cannot wait that long with this limitation and time.

Before this, I was waiting for a month for confirmation. After verification, I haven't received any payment for almost 20 days. Every time I call them, they say it will be done soon. But there is no news.

Dear Abedpilot,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

hello dear veronika,

I had bet on a football game.(sport)

Yes, I am fully verified.

I never use bonus.

I contacted them again and they kept repeating the same things.

Thank you very much, Abedpilot, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Abedpilot,

I have reviewed your case and I'm sorry to hear about your difficulties with the withdrawal process. I will reach out to the casino on your behalf to see if we can resolve this issue.

Dear Librabet Casino,

I would like to invite you to join this conversation and assist in resolving the player's complaint. Could you please provide more information regarding the status of the player's withdrawal request? Additionally, could you specify when they can expect it to be processed from your end?

I look forward to your response. If you have any supporting evidence, please feel free to send it to my email at natalia.b@casino.guru

Kind regards,

Natalia

Dear Abedpilot,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the withdrawals as soon as possible.

Thank you in advance.

Kind Regards,

Librabet Casino Team

Dear Librabet, please let us know if you have any updated regarding the player's case?

thaanks for payment.

they paid all amount to me. 🙏🏻

Dear Abedpilot,

We're glad to hear that you have finally received your withdrawal. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia 

Casino.Guru