Limewin Casino - プレイヤーの撤退が遅れています。

I submitted all the necessary documents for my account verification, and my withdrawal has now been rejected for the third time. I have no chance of getting my money.

Ich habe für meine Konto Verifizierung alle Unterlagen eingereicht und meine Auszahlung wurde jetzt zum dritten Mal abgelehnt. Ich habe keine Chance mein Geld zu bekommen.

Dear kffcbpgvbj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise if you received any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I was told in the chat that I'm verified. I haven't had a successful withdrawal yet. The bonus, however, has been used.

Hallo mir wurde im Chat gesagt das ich verifiziert bin. Ich hatte noch keine erfolgreiche Auszahlung. Mit Bonus dieser wurde aber umgesetzt.

Now after 28 hours it is said that my account is under comprehensive review

Jetzt wird nach 28 Stunden gesagt das mein Konto umfassend in einer Prüfung wäre

Winnings were paid out today after constant inquiries to support

Gewinn wurde heute ausgezahlt nach ständigem nachfragen beim Support

Dear kffcbpgvbj,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru