Locowin Casino - プレイヤーのアカウントがブロックされました。

Casino closed my account without any reason.

Would like to know the reason for the closure.

And get my money back.

Casino hat meinen Account ohne jeglichen Grund geschlossen.

Würde gern den Grund der Schließung erfahren.

Und mein Geld zurück bekommen.

Dear kretztech,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

Account opened about 10 days ago. Verification completed successfully. Locowin has a Gammix license and seems to be withdrawing from the German market. Closed my account without notice and just withheld the money.

Only played slots.

This is her statement:

We inform you that we are sorry but you are not able to login as we can not longer offer our services to you due to a business decision.

I still don't see that you withhold my account balance without prior notice.

Hallo,

Konto ungefähr vor 10 Tagen eröffnet. Verifizierung erfolgreich abgeschlossen. Locowin hat eine Gammix Lizenz und zieht sich scheinbar vom Deutschen Markt zurück. Haben ohne Vorankündigung mein Konto geschlossen und einfach das Geld einbehalten.

Habe nur Slots gespielt.

Die ist ihre Aussage:

We inform you that we are sorry but you are not able to login as we can not longer offer our services to you due to a business decision.

Sehe es trotzdem nicht ein das Sie mein Kontoguthaben ohne Vorankündigung einbehalten.

Thank yu, kretztech, for the clarification. Could you please advise when you received the abovementioned email? Ideally, please forward it to petronela.k@casino.guru.

I have sent them an email. I received it from Locowin on 04/07/2023.

E-mail habe ich ihnen gesendet. Ich habe sie von Locowin am 07.04.2023 erhalten.

Thank you, kretztech, for the forwarded email. Since you received the abovementioned email four days ago only, we will set the timer for another seven days and allow more time to casino to process a refund. Please keep me informed.

Dear kretztech,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.