Locowin Casino - プレイヤーの出金が遅れています。

Hello dear guru team,

I am verified at Locowin and made 3 withdrawals on 03/26/23-06/27/23! A few days earlier too and this was processed within 48 hours and I got ea! Now I've been waiting for 5 days and I've contacted live support every day, they always tell me that it's delayed and they're trying to work on it as soon as possible. Hope you can help me ... lg

Hallo liebes Guru-Team,

Ich bin bei Locowin verifiziert und habe 3 Auszahlungen am 26.03.23-27.06.23 getätigt! Ein paar tage vorher auch und dieses wurde innerhalb 48h bearbeitet und habe ea bekommen! Nun warte ich schon seid 5tagen und habe auch schon täglich den Live support kontaktiert, die sagen mir immer das es sich verzögert und sie bemühen sich schnellmöglichst es zu barbeiten. Hoffe sie können mir weiterhelfen ...lg

Dear stevenhentschel,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if your winnings were accumulated with or without an active bonus? Which payment method you opted for?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Hello, the winnings were without an active bonus! Free spins etc. And the payment method was my bank details as before, I had paid out a couple of days before without any problems

Hallo die gewinne waren ohne aktiven Bonus! Freispiele etc. Und die zahlungsart war meine Bankverbindung sowie zuvor auch, 1paar tage vorher hatte ich auch ausgezahlt ohne probleme

Dear stevenhentschel,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.