Locowin Casino - プレーヤーの賞金は無効になりました。

I played a game that supposedly you are not allowed to play with bonus money, I didn't know that. I also played other games, the complete requirements were implemented, now they have canceled everything for me completely except for your 20 euro deposit.

Ich habe ein spiel gespielt das man angeblich mit bonusgeldern nicht spielen darf das wusste ich nicht.ich habe auch andere spiele gespielt den kompletten anforderungen umgedetzt jetzt haben sie mir alles gestrichen komplett bis auf sie 20 euro einzahlung.

Hello RUFFRYDER,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? What kind of bonus did you use? Which game was restricted but you was still allowed to play it? Can you please access your betting history and forward it to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Jammin yards is the game

I'm verified and have been playing there for over a year.

It was the welcome bonus which I haven't used before.

Jammin jards ist das Spiel

Ich bin verifiziert und spiele seit ck einem Jahr da.

Es war der willkommensbonus den hab ich vorher nicht verwendet.

hank you for your email,  Allow me to remind you that some rules apply when you play with a bonus.

As soon as a bonus is active on your account, every bet made with real or bonus money on any of the forbidden games or over the max bet limit will be considered as a breach and winnings will be voided.

I kindly invite you to take a look again at our Bonus terms that you accepted at the registration to avoid any future violations of those terms.

Please do not hesitate to contact us via email 24/7 or via live chat between 10h00 CET and 23h00 CET for any further assistance.

Warm Regards,

Chiara,

Locowin Casino

So far back I can't get into the depreciation

Ich komme soweit zurück nicht mehr in den Wertverlust rein

I mean transaction history

Ich meine transaktionsverlauf

Dear RUFFRYDER,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.