Locowin Casino - 賞金の出金が遅延しています。

Hello,

as I have already played at other Gammix Ltd casinos. (Stake7, Cashimashi) verified, the data was also transferred to the Locowin Casino. Only my deposit via my Mifinity account is not verified. No verification is possible within the casino. You will receive an email with a link to upload the data. Already uploaded photos several times, the documents are always rejected. With the last photos I successfully verified myself in a Dama Casino (Voodoo Casino)! Locowin rejected the same photos ! Apparently, payouts are not wanted and the casino keeps preventing them. The payout has been available since March 8, 2023.

Hallo,

da ich bereits in anderen Casinos von Gammix Ltd. (Stake7, Cashimashi) verifiziert bin, wurden die Daten auch auf das Locowin Casino übertragen. Nur meine Einzahlung über mein Mifinity Konto ist nicht verifizert. Innerhalb des Casinos ist keine Verifizierung möglich. Man erhält eine E-Mail mit einem Link um die Daten hochzuladen. Bereits mehrmals Fotos hochgeladen, die Dokumente werden immer abgelehnt. Mit den letzten Fotos habe ich mich erfolgreich in einem Dama Casino (Voodoo Casino) verifiziert ! Locowin hat die gleichen Fotos abgelehnt ! Anscheinend sind Auszahlungen nicht gewollt und das Casino verhindert das immer wieder. Die Auszahlung steht seit dem 8. März 2023 bereit.

Dear mws1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mws1,

Have you received your withdrawal from the casino yet?

Hello, the case is closed. Verification succeeded after the tenth attempt. Credit was also paid out. Thanks

Hallo, der Fall ist erledigt. Verifzierung war nach dem zehnten Versuch erfolgreich. Guthaben wurde auch ausbezahlt. Danke

Dear mws1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru