Locowin Casino - 選手の退会が遅れました。

I won the amount at Casino Loco Win on December 30/31, 2022, I paid in with 50 euros Paysafe. First I won 633 euros, of which I then requested 500 euros to be paid out, and continued playing with the rest, then I had another 146 euros won and also applied for a payout. Since then I've only gotten to hear it only takes 48 hours on working days, 72 hours have now passed, and then it says again each payout is processed individually, if each player's payout is processed individually, how long do they then need to pay out all players at Locowin?

I took a picture of my account but it won't upload below. I just want my money in the account this week,

Thank you very much for your help

Ich habe am 30/31.12.22 bei Casino Loco Win den Betrag gewonnen,eingezahlt habe ich mit 50 Euro Paysafe.Zunächst habe ich 633 Euro gewonnen,davon dann 500 Euro zur Auszahlung beantragt,und mit dem Rest weitergespielt,habe dann nochmal 146 Euro gewonnen und sie ebenfalls zur Auszahlung beantragt.Seit dem bekomme ich immer nur zu hören es dauert nur 48 Std Werksarbeitstage,vergangen sind nun 72 Stunden,und dann heisst es wieder jede Auszahlung wird einzeln bearbeitet,wenn die jede Auszahlung eines Spielers einzeln bearbeitet wird ,wie lange wollen die dann benötigen alle Spieler bei Locowin auszubezahlen ?

Ich habe mein Konto fotografiert,aber es lässt sich unten nicht hochladen.Ich möchte einfach nur diese Woche mein Geld auf dem Konto haben,

Herzlichen Dank für eure Hilfe

Dear Peter14,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

I withdraw the Loco Win case

Den Fall Loco Win ziehe ich zurück

Thank you very much for your reply, Peter14. Could you please clarify? Have you received your winnings?

Dear Peter14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.