LopeBet Casino - 複数のアカウントが存在する疑いがあるため、プレイヤーのアカウントは閉鎖されました。

I deposited a total of 1650 rupees in this casino in 2 installments in the second deposit I got some bonus from which I won some money and wager that amount into real money and I wished to withdraw that money but when I was verifying my mobile number I mistakenly put wrong mobile number so the casino told me to re enter the number after 24hrs but after that time my account got blocked and the reason they are giving is my account is blocked due to multiple accounts..but I don't have any multiple accounts in this casino site..please help me so I can atleast get my deposit amount back.

Dear Sadain,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LopeBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share with me your communication with the casino regarding the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sadain,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.