Lucky Creek Casino - プレイヤーの出金リクエストが遅れています。

Three separate withdrawals were made totaling the amount of 1760.00 (they put them together as one) with the first being September 9th 2024. They say they wired the money to me however, I did not get the money from them. They requested my bank info to show I did not not receive the wired funds in which I gave them. My bank has requested the IMAD number and they will no give this info to me or my bank. It has been nothing but the run around with them. I have done what was asked of me but they however, will not in return do what my bank is asking. My bank says if the money has been sent then giving this number should be no problem.

Dear Cjalligood68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina