Lucky Days Casino - プレイヤーのボーナス賞金はキャンセルされました。

Hi there

I recently signed up for Lucky Days and made a payment of over € 50. Got an additional € 50 bonus. So far so good.

After about 1 hour of play, I had earned € 800. I wanted to pay these out.

After two days I received an email that I would get € 50 back into my gaming account and € 750 were confiscated.

Reason: I would have violated the bonus conditions. I was so annoyed that I had the account closed permanently. I've used a lot of bonuses on different platforms. But I've never seen something so insidious that almost no complete credit was "confiscated".

Really BAD casino.

Hallo

Hab mich kürzlich bei Lucky Days angemeldet und eine Zahlung über 50€ getätigt. Hab noch zusätzlich 50€ Bonus bekommen. Soweit so gut.

Nach ca. 1er Stunde Spielzeit hatte ich 800€ erspielt. Diese wollte ich gerne auszahlen.

Nach zwei Tagen bekam ich eine Mail, das ich 50€ wieder auf mein Spielkonto gutgeschrieben bekomme und 750€ beschlagnahmt wurden.

Grund: Ich hätte gegen die Bonusbedingungen verstoßen. Hab mich so geärgert, das ich das Konto dauerhaft schließen ließ. Ich hab schon viel Bonis in verschiedenen Plattformen in Anspruch genommen. Aber sowas hinterlistiges das fast nein komplettes Guthaben "beschlagnahmt" wurde hab ich noch nie erlebt.

Ganz SCHLECHTES Casino . 

Dear Vincenzo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Since you have closed your account permanently, there is not much we can do for you. Any possible investigation or reimbursement wouldn’t be possible. I understand that you have closed your account on the spur of the moment, but sadly, that didn’t leave any space for our investigation. If there is anything else that would help this case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding. 

Best regards,

Petronela

As the player has closed his account already, we’re not able to proceed with a further investigation or suggest possible solutions. We’re rejecting this case.