Lucky Days Casino - プレイヤーの撤退が遅れます。

Outstanding 37500 nok. First it was approved and all the paperwork for approving me was ok. So I contacted them on the 24 of September then thy told me to see in a few days. Then after few days I contacted them again then thy start the run around. Then on 2 of October thy told I will have the funds by today.but no funds in my account. And now she don’t answer my email.what is next?
Please help

Dear Sveinung,

Thank you for contacting Casino Guru and letting us help you with your issue. It’s quite usual for withdrawals to take couple days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. This is why we advise players to be patient. Have you made a withdrawal in this casino before? Have you tried to contact the casino in a different way than by email?

Best regards,

Peter

Hi I have talked to customer service and thy say is up to payment processor, I feel like I get the running around. Thy promise me the money for 1 week ago. Has been 19 days now and no good explanation 

Hi Sveinung,

Thank you for your reply. I contacted the casino and they confirmed there is an issue with the payment provider. I asked them for a response here on our website. We will see if they decide to react. 

Best regards,

Peter

Please don’t play on this casino. Thy are laying all the time.and please help and spread the words. Is not good casino

Thy promise me my money today October 14.
Here is from customer service on Thursday October 10.
And now I have to see if the money get to my bank account on the 17 October. If not it will be a lengthy process thy say

Please help

Customer service 
I really hope that you will receive the money to your bank account before Monday, but otherwise we will do as informed in chat and pay out the funds to your Neteller account

We would like to ask the Lucky Days Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hello Casino Guru,

This issue has now been resolved. Unfortunately there were some problems related to third party providers which lead to a longer than usual processing time of the withdrawal in question. We apologise for any inconvenience caused here. 

Regards,

Lucky Days.

Hi Sveinung,

Can you confirm the issue was resolved? 

The issue is solved thank you 

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. We would like to thank both sides for cooperation. 

Best regards,

Peter