Lucky Days Casino - Player が Web サイトへのアクセスに苦労しています。

I can't withdraw my money as I can no longer access the site as it no longer allows me due to my location.

Ich kann mein Geld nicht auszahlen, da ich nicht mehr auf die Seite zugreifen kann, da es mich aufgrund meines Standortes nicht mehr zulässt.

Dear SinSin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account as fully verified in the past? Have you received any winnings from this casino previously?

I have checked the accessibility of the website using the German VPN and I can confirm that there is an active IP block for German players:

Moreover, Germany is not listed among the allowed countries anymore and even in our review of Lucky Days Casino you can see that the casino doesn't accept German players.

If Germany became a restricted country just recently and your account was fully verified in the past you should receive your funds in the upcoming days. Could you please advise since when is the website inaccessible for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I was registered there once, but hadn't played for a long time and wasn't verified either.

I was still playing last night and was able to deposit as normal.

When I wanted to withdraw the money, I uploaded the verification documents and waited.

After this process, I could no longer open the website and can no longer access it.

Ich war dort mal angemeldet, aber hatte lange nicht mehr gespielt und war auch nicht verifiziert.

Ich hatte gestern Abend noch gespielt und konnte auch ganz normal einzahlen.

Als ich das Geld Auszahlen wollte, habe ich die Dokumente für die Verifizierung hochgeladen und gewartet.

Nach diesem Prozess, konnte ich die Website nicht mehr öffnen und komme nicht mehr drauf.

When I contacted customer service, they told me that I closed my account last year and that there is no money in the account, which is not true.

I don't understand these strange practices and would like my money paid out.

Unfortunately, registration is no longer possible because the page does not open at all.

Auf Anfrage bei dem Kundenservice, wurde mir mitgeteilt, dass ich mein Konto letztes Jahr geschlossen haben soll und das sich kein Geld auf dem Konto befindet, was nicht stimmt.

Ich verstehe diese seltsamen Praktiken nicht und würde gerne mein Geld ausgezahlt bekommen.

Eine Anmeldung ist leider nicht mehr möglich, da die Seite sich erst garnicht öffnet.

The case was settled and resolved.

Der Fall hat sich erledigt und es wurde geklärt.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, SinSin, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru