Lucky Wins Casino - プレイヤーの撤退が遅れています。

since 12.01.2022 I've been waiting until today for a withdrawal from this fucking casino and I still haven't received anything every time I write to them in live chat they say they will remind the finance department and that they apologize for the delay and that they will be back soon i get the money what the hell is this scam already 7 months this is impossible for one withdrawal please help me get my money from this fucking site if i have to i will pay you 500 euros but just help me please

Dear Peycho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have withdrawn any winnings successfully in the past from this casino? Was your account fully verified? Have you been advised what caused this extreme delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

this is my first cash withdrawal

my account is fully verified

това е първото ми теглене на пари в брой

сметката ми е напълно проверена

I played with my personal money on this site I didn't use any bonuses or free spins it's a joke ie.

Играх с личните си пари на този сайт не съм използвал никакви бонуси, нито безплатни завъртаниясмех е т.е.

I don't know what the reason is but it's a long time 7 months Tech.

Не знам каква е причината, но това е дълго време 7 месецаТехн.

several times they said the withdrawal process is slow i understand to be slow 2 3 4 months but 7 months is too muchS 0000 00:00:20,200 -00:09,700 --my month

няколко пъти те казаха, че процесът на оттегляне става бавно разбирам да бъде бавен 2 3 4 месеца, но 7 месеца това е твърде многоS 0000 00:00:20,200 -00:09,700 --мия месец

?

Dear Peycho,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.