Lucky Wins Casino - プレイヤーの撤退は遅れています。

I requested a payout on 04/10/2022 and still haven't received a transfer

Ich habe am 10.04.2022 Auszahlung beantragt und habe immer noch keine Überweisung bekommen

Dear Mustafa,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Is the withdrawal still pending in your account or it has been processed already but never reached you? Have you passed the KYC verification successfully?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is really a long time.

However, I hope that you will receive your winnings eventually. Thank you in advance for your reply.

Best regards,

Petronela

Hi

Payment method bank transfer.

Account was fully verified a few months ago.

Payout has been in process for weeks.

Greeting

Hallo

Zahlungsmetode Bank überweisung.

Konto wurde vor Paar Monaten Voll Verifiziert.

Auszahlung ist seit Wochen in Bearbeitung.

Gruss

Dear Mustafa,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.