Lucky Wins Casino - プレイヤーの撤退は遅れています。

Dear CasinoGuru team,

I made a withdrawal of 600 euros on March 28th. This was never edited. The status is "in progress" and the reason is "User request". Support keeps putting me off with the same messages that the finance department has been informed and it will be fixed soon. I've been getting these replies for over a month now.

Warm greetings,

Marco

Liebes CasinoGuru-Team,

Ich habe am 28.03 eine Auszahlunh von 600 Euro vorgenommen. Diese wurde nichtmals bearbeitet. Als Status steht "in Bearbeitung", als Grund "User request". Der Support vertröstet mich immer mit den selben Nachrichten, dass die Finanzabteilung informiert wurde und es bald behoben wird. Diese Antworten bekomme ich nun seit über einem Monat.

Liebe Grüße,

Marco

Dear Marco,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela,

I was just repeatedly told that it might take a little while to process as there were so many requests... and then as mentioned before, the finance department was informed to process my payout. And I keep getting the same answer in the support chat... I think that they don't want to pay me my money, as you can see from the poor reputation of the provider.

Liebe Petronela,

mir wurde lediglich vermehrt mitgeteilt, dass die Bearbeitung ein wenig dauern könne, da es so viele Anfragen gäbe... und dann wie bereits erwähnt, dass die Finanzabteilung informiert wurde, meine Auszahlung durchzuführen. Und immer wieder bekomme ich die selbe Antwort im Support Chat... ich denke, dass sie mir mein Geld nicht auszahlen möchten, wie man ja auch anhand der schlechten Reputation des Anbieters erkennen kann.

Dear Marco,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.