LuckyNiki Casino DE - プレイヤーが賞金を受け取れずにいます。

Dear Sir or Madam, I have been trying to make a withdrawal from LuckyNiki for days, unfortunately without success.

I just barely get an answer. My withdrawal method is also not displayed, only Paypal and Wiretransfer. My method was immediate.

I can't find a phone number. Then I found an 0511 number, but there was only an announcement in English.

Thanks in advance for your help

Stephanie G***

Sehr geehrte Damen und Herren, ich versuche seit Tagen eine Abhebung bei LuckyNiki zu tätigen, leider ohne Erfolg.

Ich bekomme einfach kaum eine Antwort. Auch ist meine Auszahlungsmethode nicht angezeigt, nur Paypal und Wiretransfer. Meine Methode war Sofort.

Eine Telnr finde ich nicht. Dann habe ich eine 0511 Nummer gefunden, wo jedoch nur eine Englische Ansage kam.

Im Voraus Danke für Ihre Hilfe

Stephanie G***

Dear Stephanie8888,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Stephanie8888,

Have you received your withdrawal from the casino yet?

Dear Stephanie8888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.