Mad Money Casino - 選手の退場が遅れる。

Hello,

I must have submit a complain, because i made withdrawal on nov. 28 via Skrill and its still in progress. Live chat couldn't help with informations, i contacted with accounting, they said the following:

"This is pending to be sent by the processor. This should have been sent when I emailed last. I will go ahead and follow up with them today and see what the issue is. This should be settled asap!"

They dont say now that they have technical difficulties, but their terms says withdrawals can take up to 7 business days! I'm over then this time limit way more.

Can anybody help me to get my wihdrawal? It would be great if i can get before Xmas or new year.

Hello mrcsoki,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mad Money Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Yes, my account is verified 2 years ago. I made withdrawal in 2020 june last time. I made winning with bonus money, but i wagered it. First it was in bonus account balance, then i asked them in live chat to convert it into real balance. It was a a limit, because the bonus max. cash out limit was 20x. I deposited 50 eur, so the max cash out is 1k euros. Its not problem i did know there is a max. cash out, tho my balance was around 1200 euros, so they cut to 1k euros. I emailed them 2 days ago, not received any fix informations.

The real problem is that they delay my withdrawal 2 weeks ago, and cannot give exact reason or time gate to when my withdrawal will be paid.

You can close this case, i got my payment today. Thanks for all.

Thank you mrcsoki for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick