Magic Win Casino - 選手の退場が遅れました。

Hi I have made deposits and withdrawals with Magic win before and withdrawal has taken a while but I made this withdrawal on the 16/05/23 which was 34 days ago !!!

This was a message they sent which is complete BS 😂

Dear Altree17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When was your most recent successful withdrawal made and how many days did the casino take to process it? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello I received £650 on the 12th of April which took about 10-15 working days. I am fully verified and i didn't use there bonus to win my money.

Cheers hope this helps

Thank you for your reply, Altree17. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post here or forward me a screenshot of your withdrawal history.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I have sent a e mail to you.

Dear Altree17,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from . I wish I could be of more help.

The casino can reopen this complaint anytime.