Magical Spin Casino - プレイヤーが登録ボーナスを引き換えようとしましたが失敗しました。

Bonus 7 € without deposit, non-existent ... (according to your website pt.casino.guru)

Bónus 7€ sem depósito, inexistente ... (segundo o vosso site pt.casino.guru )

Dear Nuno,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why you couldn’t redeem the Registration bonus? Did you have a positive cash balance or a pending withdrawal request at that time? Have you received any bonus in the past? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Nuno,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.