Malina Casino - 賞金の出金が遅延しています。

On April 16, 2025, I requested my first withdrawal, followed by two more in the next two days, each for €500. On May 2, I received a withdrawal of €500. The second withdrawal, on April 17, was canceled immediately, and I was told my bank had rejected it. After contacting the bank via email, this statement is false. The casino returned the money, claiming it was a technical problem. On May 2, I requested withdrawals again, to this day, without success. Each time they said I don't have to worry, it's being processed. In almost a month, I've only received €500 out of a €12,000 win. Dubious. I wanted to verify my account, but they always say I have to be asked first, and until then, nothing can be done for me.

Am 16.4.25 habe ich die erste Auszahlung beantragt gefolgt von 2 weiteren in den nächsten 2 Tagen. Jeweils 500 Euro. Am 2.5. Erhielt ich eine Auszahlung von 500 Euro. Die 2. Auszahlung vom 17.4. Wurde direkt storniert und mir wurde gesagt meine Bank hätte diese abgelehnt. Nach Rücksprache mit der Bank via Mail ist diese Aussage falsch. Das Casino hat das Geld zurück geholt mit der Aussage angeblich technisches Problem. Am 2. 5. Habe ich erneut Auszahlungen beantragt..bis heute ohne Erfolg. Jeweils Aussage, dass ich mir keine Sorgen machen muss..Es ist in Bearbeitung. In fast 1 Monat von 12000 Gewinn gerade 500 ausgezahlt bekommen. Unseriös. Ich wollte mein Konto verifizieren..immer heißt es, dass ich erst aufgefordert werden muss..bis dahin ist für mich nichts zu möglich.

Dear sophiesusi4,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I think this is more than just a late payment. I've received mixed reviews from support regarding the €500 I retrieved on April 17. One employee says it's my bank's fault, another says it was canceled due to alleged technical issues. The money was already visible in my bank's payout. This is a stalling tactic and, in my opinion, obvious fraud. Instead of €1,000, I received €500 on May 2, after waiting so long.

Ich denke das ist mehr als nur eine verspätete Zahlung. Ich habe unterschiedliche Aussagen vom Support bezüglich der zurück geholten 500 Euro v 17.4. Ein Mitarbeiter sagt es liegt an meiner Bank..ein anderer sagt es wurde storniert wegen angeblich technischer Störungen. Das Geld war bereits in Auszahlung bei meiner Bank zu sehen. Es ist ein hinhalten und für mich offensichtlich Betrug. Statt 1000 Euro bekam ich 500 am 2.5. Nachdem ich schon so lange gewartet habe.

I have all the screenshots, from the deposit to the chat communication and email from the bank, to the rejected withdrawal, etc. I've fully documented everything.

Ich habe sämtliche Screenshots. Von der Einzahlung über die Kommunikation im Chat und Mail von der Bank..Über die abgelehnte Auszahlung usw. Habe alles komplett dokumentiert