Maximal Wins Casino - プレイヤーの撤退が遅れています。

Hello

I received a bonus (received by email) - received free spins and converted the amount won from them - when I then wanted to pay out 200 euros - this was canceled - for the reason:

Sorry Monika, but the rules are clear. We recommend you make a deposit first and then you can get 200. lift up

On 08/24/21 I then (for the first time) deposited 20 euros in paysafe into my already verified account and then paid out the 200 euros as set out in the terms and conditions 1x.

Since then, this payout has the status: in process

I have already been informed on request that this can stay up to 7 working days until everything has been checked ...

I'm a little early with my request to you guru * but I have an uncomfortable feeling about this payout story,

I have adhered to all rules and conditions (there are many and I am sure that everything went correctly on my part - screenshots from the chat + emails are available)

May I ask you kindly for advice

Thanks very much

LG

Mon

Hallo

Ich habe durch einen Bonus ( per Mail erhalten) - Freispiele erhalten und den daraus gewonnenen Betrag umgesetzt- als ich dann 200 Euro auszahlen wollte - wurde dies storniert- mot der Begründung:

Sorry Monika, aber die Regeln sind klar. Wir empfehlen Ihnen, zuerst eine Einzahlung zu tätigen, und dann können Sie 200 . abheben

Ich habe am 24.08.21 dann (erste mal) 20 Euro paysafe auf mein bereits Verifizierten Account eingezahlt und auch wie laut AGB 1x gesetzt dann die 200 Euro zur Auszahlung gebracht.

Seit dem steht diese Auszahlung im Status auf : in Bearbeitung

Mir wurde bereits mitgeteilt auf Nachfrage das dies bis zu 7 Werktage so stehen bleiben kann bis alles geprüft ist...

Ich bin zwar etwas früh dran mit mein Anliegen an euch guru* aber ich hab ein unwohles Gefühl bei dieser Auszahlungsgeschichte ,

Ich habe mich an alle Regeln und Bedingungen gehalten (sind ja viele und bin mir sicher das meinerseits alles korrekt verlaufen ist - screenshots vom Chat + emails sind vorhanden )

Darf ich euch freundlich um Rat bitten

Vielen Dank

LG

Mo

Dear Moatline,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I fully understand your frustration, Moatline. I will set the timer for additional 6 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Unfortunately nothing has changed and please take this into your hand now

Es hat sich nichts geändert leider und bitte euch das jetzt in die Hand zu nehmen

Thank you very much, Moatline, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Moatline,

I looked at your complaint and will do my best to help you. I would like to invite Maximal Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.