Maximal Wins Casino - プレイヤーの撤退はキャンセルされました。

Had 500€ to be paid out, waited 21 days.

looked at maximum in transactions today, it said 500€ accepted.

now an email came from you that the payout is not accepted and it went back to my account.

Only it wasn't 500€ where there are now in my account, but only 200€. Have deducted 300 €.

Habe 500€ auf Auszahlung gehabt, habe 21 Tage gewartet.

schaute heute auf maximalen in Transaktionen, da stand 500€ akzeptiert.

nun kam eine Mail von Ihnen, das die Auszahlung nicht akzeptiert wird und es zurück auf mein Konto ging.

Nur waren es nicht 500€ wo nun auf meinem Konto sind, sondern nur 200€. Haben 300€ abgezogen.

Dear Elke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Verification has been confirmed. Bonus was none and a payout was not previously made.

Only one came to my emails regarding the payment.

Verifizierung wurde bestätigt. Bonus war keiner und eine Auszahlung wurde vorher noch nicht gemacht.

Auf meine Emails hinsichtlich zur Auszahlung kam nur eine.

Dear Elke,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.