Mega Casino - プレーヤーの預金は入金されませんでした。

Well, I made a deposit on the 27/08/2022 Saturday using the pay4fun method in the amount of 40 reais it did not credit the casino account and on the 29th I made another deposit via pix in the amount of 50 again it did not fall into the account I have already sent several emails with the transaction receipt but I have not received a return of the same

Bom, eu fiz um depósito no dia 27/08/2022 sábado pelo método pay4fun no valor de 40 reais não creditou na conta do cassino e no dia 29 fiz outro depósito via pix no valor de 50 novamente não caiu na conta já enviei diversos email com o comprovante da transação porém não obtive retorno do mesmo

Dear queirozwilliam3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

So how do I make payments to other casinos, none of them, I say none had a problem, I've also deposited in this casino before and it went down normal I don't know why this is happening and I can't get in touch with anyone at the casino

Então como faço pagamento para outros cassino nenhum, eu digo nenhum apresentou problema também já depositei antes nesse cassino e caiu normal não sei por que isso tá acontecendo e eu não consigo entrar em contato com ninguém do cassino

Good afternoon I'm getting in touch that until the end I received in the casino account what was missing I appreciate the commitment of everyone who helped me see you again thank you very much

Boa tarde estou entrando em contato que ate em fim eu recebi na conta do cassino o que faltava agradeço o empenho de todos que me ajudaram ate mais muito obrigado

Thank you queirozwilliam3 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick