Mega Medusa Casino - プレイヤーの出金が遅れている。

My withdrawal request was approved on July 26. I was told several times that it would be paid out three business days after the approval, which was July 31st. On July 31st, I made contact with the casino several times, through chat and also support@megamedusa.com and payments@megamedusa.com. Every time I was told that it would be sent "soon" and to keep an eye out for it as it was the 3rd business day after approval and it would be processed shortly, very soon. It's now the 4th business day and absolutely nothing has been done. I've verified this with the representatives I've contacted through chat, as they have informed me that my payout has not been sent for payment yet. They keep saying they will contact finance and let them know and that I should be receiving it....soon! It's always "soon"! I've sent several emails to support and to payments and at first they kept saying the same thing, "soon". However, they have not even bothered to respond to my past 2 emails that I've sent to both support and payments. As they are just repeatedly telling me the same thing, (that I'll be receiving it "soon") and now they are no longer even responding, I am concerned that they do not have any intention on paying me. Could I possibly get someone from Casino Guru to advocate for me and contact them to perhaps motivate them to honor their own policy (which they repeatedly stated 3 business days after manager approval the withdrawal would be sent out for payment.)? I would greatly appreciate any assistance I can get with this! I'm enclosing a few of the emails I received from them so that you can see what they've told me and how they are not following through with anything they've said.

Dear Wrrigdon,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Wrrigdon,

Have you received your withdrawal from the casino yet?

Dear Wrrigdon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.