Megapari Casino - プレイヤーの入金が遅れ、拒否されました。

This is the fifth time I've made a deposit, and they keep me waiting 7 days for my deposit to be credited. Today at 8:30 in the morning, I made a deposit, and it was REJECTED, but the money hasn't been returned to me yet. I called by phone, and they tell me in 24 hours. Tomorrow they say 12, and they keep doing this to me.

Ya van 5 veces que deposito y me tienen 7 días en acreditación de mi depósito,hoy 8/30 de la mañana deposite RECHAZARON pero el dinero no me dieron aún llame por teléfono y me dice n 24 hs mañana me dicen 12 y así me tienen

Dear nancysales73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards, 

Dominika

I contacted the casino by phone and it was always the same story: 12 hours, 24 hours, the transfer was rejected, but they won't give it to me either. This time it's 5000 days before it took 4 days to recover 35,000.

Me comunique con el casino por teléfono y siempre el mismo cuento 12 horas 24 horas,fue rechazada la transferencia, pero no me la dan tampoco está ves son 5000 días anteriores fueron 4 días para recuperar 35000

Hello, Nancy!

We are disheartened to hear about your unsatisfactory experience with us, and we sincerely apologise for any inconvenience caused. Rest assured, our team is diligently investigating your case with the utmost priority, working towards a swift resolution. Your patience is greatly appreciated, and we will ensure to keep you informed of our progress.