Megapari Casino - プレイヤーの入金が遅れ、拒否されました。

This is the fifth time I've made a deposit, and they keep me waiting 7 days for my deposit to be credited. Today at 8:30 in the morning, I made a deposit, and it was REJECTED, but the money hasn't been returned to me yet. I called by phone, and they tell me in 24 hours. Tomorrow they say 12, and they keep doing this to me.

Ya van 5 veces que deposito y me tienen 7 días en acreditación de mi depósito,hoy 8/30 de la mañana deposite RECHAZARON pero el dinero no me dieron aún llame por teléfono y me dice n 24 hs mañana me dicen 12 y así me tienen

Dear nancysales73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards, 

Dominika

I contacted the casino by phone and it was always the same story: 12 hours, 24 hours, the transfer was rejected, but they won't give it to me either. This time it's 5000 days before it took 4 days to recover 35,000.

Me comunique con el casino por teléfono y siempre el mismo cuento 12 horas 24 horas,fue rechazada la transferencia, pero no me la dan tampoco está ves son 5000 días anteriores fueron 4 días para recuperar 35000

Hello, Nancy!

We are disheartened to hear about your unsatisfactory experience with us, and we sincerely apologise for any inconvenience caused. Rest assured, our team is diligently investigating your case with the utmost priority, working towards a swift resolution. Your patience is greatly appreciated, and we will ensure to keep you informed of our progress.

Dear nancysales73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'M FED UP WITH WAITING FOR 14 DAYS TODAY!!! AND THEY STILL HAVE NOT RETURNED MY MONEY. ENOUGH, DON'T BE SHAMELESS!

ME HARTAN HOY 14 DIAS ESPERANDO!!! Y AUN NO ME DEVUELVEN EL DINERO BASTA NO SEAN SINVERGÜENZASSSSSSSSS

Dear nancysales73, has the money been returned to you?

Dear Nancy,

First of all, please accept our sincere apologies for the delayed response. We understand how important it is for you to have clarity on this matter, and we truly appreciate your patience and understanding.

We are happy to inform you that our payment department confirmed the successful crediting of your payment to your account yesterday. We kindly ask you to check your balance on Megapari to ensure the funds have been credited. If you encounter any issues, please don’t hesitate to let us know — we are more than happy to assist you!

Once again, thank you for your trust and patience. We are always here to support you and will do everything we can to resolve any issues.

Dear nancysales73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.