Millionz Casino - プレイヤーにゲームの誤動作の問題が発生しました。

So i deposit for $300 in this casino and played 1x2 gaming blackjack game but the game was absolutly broken (by that i do not mean that the dealer got a lot of 20's of bj) i mean that a lot of time i could'nt split or double my hand because a pop up popped saying "balance not enought" when the balance was largely over the amount needed. The inability to split my hands multiple times resulted in losses when, normally, if I had split (which was my intention but I literally couldn't do), I would have won many more hands than what happened.

also game took money for innasurence a lot of time i clicked on the no.

last hand i did on this blackjack game was the worst, the game took my money for the bet but after i was not able to play the hand (balance not enought again) but the casino still took the money from the account.

support wont even cancel that bugged hand and i explained to the support all of the bug i mentioned above.

the game clearly was malfounctioning at the time so casino should have refund all of my bet on this broken game.

Support was assuring me that the game wasn't broken even if i did show him screenshot of the bug.

millionz casino owe me back $300 as the game or the casino was having issue at that time.

i will link u down below one screenshot of a proof of malfuctioning.

Dear Franklarouche,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Millionz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please confirm what your original bet was for the hand on the screenshot? Do I understand correctly it was 20 USD?

Do you have any other evidence, such as your gaming history for us to review if your balance was lost unfairly?

Could you please forward your gaming history to tomas@casino.guru? Please highlight the exact time of the incidents.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Franklarouche,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.