Mr. Vegas Casino - プレーヤーは自分のお金を引き出すのに苦労しています。

I have been having problems which I believe is down to a technical issues within the casino,

since Friday 17th March I have been trying to withdraw my funds I have fully verified my account all approved. The problem I keep facing is payment loops that are on my account making my withdrawal impossible as some of the methods I can’t physically withdraw to anymore because the are disabled payments.

I was able to withdraw part of my winnings to my PayPal on the Friday but the option of PayPal has now gone till the loops are closed.

I have spoken to numerous people live chat and email to be told the loops are closed I should be able to withdraw to any method which is not the case, I have done everything asked deleted web history cookies troubleshooting still getting the same issue.

I have requested numerous times for a manual payment to be made of my full balance to my PayPal to received emails back saying I should be able to withdraw on the site.

this is turning in to a head ache the staff on live chat have been great but feel once they have opened a ticket it all goes back around in circles.

Hello Robsi1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr. Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you try to use a different payment method since? When was the last time you were able to process a payment? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account is fully verified, since last week before I made the withdrawal. I haven’t used a new payment method since.

I have been speaking to them daily about the technical issues I received an email this morning saying they will request a manual withdrawal to my PayPal but I’ve had the same response a few times with out any further action or time frame. They can’t see the technical issue there side the loop message I keep getting they are saying shouldn’t be there. I withdraw part of my winnings on Friday the 17th to my PayPal successfully with no problems.

I have received my winnings although not to PayPal which I requested but they did it to my bank but still haven’t fixed the error on my account to stop this happening again.

Thank you Robsi1 for letting us know that the issue has been resolved. Unfortunately, it is not always up to the casino if a payment works but I'm glad to hear that they processed the payment by other provider. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick