N1 Bet Casino - 検証要件のため、プレイヤーの引き出しが遅れています。

Hello casinoguru, for further verification I have to take a selfie in front of my house with the house number visible, but because this house is very new we currently don't have a house number on it, I have already provided all other proofs, bank statement selfie ID everything possible

Hallo casinoguru, ich soll zur weiteren Verifizierung ein Selfie vor meinem Haus mit der Hausnummer ersichtlich machen, dadurch das dieses Haus aber sehr neu ist haben wir aktuell noch keine Hausnummer dran, habe bereits alle anderen jeglichen nachweise geliefert, Kontoauszug Selfie Ausweis alles mögliche

Dear Mare276,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that the selfie is currently the only requested document?
• Has the casino approved the rest of your documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes, I'm currently supposed to submit this selfie with the house number, my house doesn't have a house number on it yet because the painter hasn't gotten around to it yet. So it's difficult for me to take this selfie. Everything else looks good, the strange thing is I was able to make a withdrawal weeks ago and now everything has come again with the said selfie on top of that

Ja aktuell soll ich dieses Selfie mit Hausnummer einreichen, mein Haus hat aktuell noch keine Hausnummer dran, da der Maler dazu noch nicht gekommen ist. Daher kann ich dieses Selfie nur erschwert machen. Alles andere sieht gut aus, komische ist ich habe bereits vor Wochen mal eine Auszahlung tätigen dürfen und nun kam aber quasi alles nochmals mit besagten Selfie obendrein

It may be that the issue is resolved, all documents are supposed to be correct now

Es kann sein das Thema erledigt ist, alle Unterlagen sollten passen angeblich nun

Thank you for your reply, Mare276. Could you please clarify your last message? Has your issue been resolved?

Yes, the issue was resolved after I took a selfie in front of my house

Ja Thema hat sich erledigt nachdem ich Selfie vor meinem Haus gemacht hatte

Dear Mare276,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru