N1 Bet Casino - 決済が遅延しているとのクレームがあります。

My proof of address bank statement was rejected for no valid reason and now they are asking for utility bill, which is not in my name and thus cannot be provided. My withdrawal was rejected and now they are not accepting bank statement as proof of address and thus withdrawal is stuck indefinitely.

Dear Mitrooo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Delay is fine but they are not accepting KYC documents.

My KYC was accepted finally and the withdrawal was processed. Kindly close this complaint.

Dear Mitrooo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru