N1 Bet Casino - 選手の退場が遅れました。

I have been trying to withdrawal since July 29. My account is fully verified. I tried over 7 times. And every time it was rejected.

I was then advised if I closed my account they will do a manual withdrawal which I did.

Every time I ask for an update the agents tell me either the finance team will review it, or the manager has to review it.

It has been almost 2 weeks and I’m frustrated.

Any help with this issue would be very appreciated!

Dear robsears62,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thank you! If I don’t get any updates by Friday (that’s the two week mark), I will update this post.

Thanks again for your help!

Hello, it has been two weeks and the withdrawal still hasn’t been processed. The only update I get is they are waiting for an update on the payment provider, which is the same response I’ve been getting the whole time.

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I received an email today saying my withdrawal request was cancelled again. I requested a manual withdrawal and was told the manager was going to review it to do a manual withdrawal. They never contacted me to get my banking details besides what I did with the verification process.

Now they say my account will be reactivated in 24 hours which I didn’t want because I was told your account has to be disabled in order to do a manual withdrawal.

Thank you very much, robsears62, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi robsears62,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal of your funds. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear N1 Bet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what are the reasons for rejecting the withdrawal requests from the player? Have you offered any other payment methods to the player and how things are going with the manual withdrawal?

I'm looking forward to hearing from you. If you have any supporting evidence, please feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear robsears62,

I see that your bank details were already transferred for a manual withdrawal yesterday. We might need a couple of days to complete this process.

According to information received from the financial team, it appears that you have blocked bank accounts, which is likely the reason for previous unsuccessful withdrawals.

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I do not have blocked bank accounts, that was a Interac request that I told the agent would not go through because my bank doesn’t accept transfers from Gigagat (the company who does the e-transfers), but they said to try anyway and was rejected.

I provided my banking details to the finance team two days ago via email and will update once I get a confirmation it was completed/the funds are in my bank account.

Thank you

Thank you for looking into the issue, N1 Bet Casino.

Please, let us know when the withdrawal request will be processed from your side and if you need any additional information from the player.

Hello,

The manual withdrawal was processed this morning.

Thank you for the information, N1 Bet Casino.

Dear robsears62, as you can see from the casino's message, your withdrawal request was processed from its side. I will set the timer for 14 days as it can take some time before the money will get into your account. Please, let us know as soon as you receive the winnings.

Hello,

I received my withdrawal. Thank you for everyone who helped!

Dear robsears62,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru