N1 Casino - プレイヤーのボーナス賞金は没収されました。

After losing 5 figures in this casino I decided to close my account. Even being VIP doesnt offer good bonuses like in other casinos.

After telling I was going to leave I received a 1200€ bonus. I started wagering it to 4200€/6000€ for a bonus hunt. Today I logged in and the account said 100€ left in cash and 1.07€ blocked in bonus.

I opened the first slot I had free spins in and it does not credit. Now the money in the account is gone and the bonus marked as lost.

Never had a problem by playing like this. Now it is a problem and they are pulling this card.

Absolutely negative experience. Starting this complaint just for the publicity. Doesnt expect this casino to come up at me in a positive manner.

Dear David,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and forward me your bonus history, if possible?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The casino reviewed my case by mail already. Even if I was not playing the bonus to zero they canceled it because it is not allowed to do bonus hunts at N1. We came to a solution directly so case is closed now.

Sorry for disturbance.

Thank you

Awesome news, David. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.